BBQGrillRepair.center (844) 660-6426Mon–Sat, 8am–8pm Book a visit
A large stainless built-in gas grill head set into a stone island on a sunny patio, its hood raised to show three burners glowing with even blue flame under clean stainless grates, the knob panel below with knobs, the access doors under the grill closed, plants softly blurred behind, daylight, seasonless.

XO
Grill Repair

XO grill service begins with the basics a homeowner can see: whether the tank valve is open, the igniter clicks and each knob turns cleanly.

(844) 660-6426

Mon–Sat, 8am–8pm

  • 3 grill types
  • 7 problems we see
  • 10 repairs we do

Book a visit

Three short steps, about a minute.

or call (844) 660-6426

XO grills,
specifically.

XO sells two gas grill families: the Pro-Grade grills, with cast stainless burners beside a variable ceramic infrared burner, and the Performance XLT series with tubular burners. Both install in an island or on an XO cart, and both light with a push-and-turn Flame Thrower ignition that needs no battery or outlet.

The XO lineup

Builds3 grill types

Built-in gas grill · Freestanding gas grill · Infrared grill

Called out forGas Grill Won't Light: Knob On, Clicking, No Flame

and 6 more problems on XO

Repairs we do10 repairs, on any make

Grill diagnostic visit · Grill burner replacement · Grill igniter repair · Grill valve and regulator repair

Error codesXO grills show no codes, and the blue knob LEDs are lighting only. XO describes what you see and hear instead, such as a whoosh from an infrared burner or a yellow flame.

Book with what the grill is doing and the model plate; the visit starts from the symptom.

The XO
lineup.

XO builds 3 of the 4 grill types this site covers. Which one decides how the visit is planned.

All grill types
Built-in

Built-in gas grill

4 of the problems we see on XO come up on it Built-in gas grill repair Cart

Freestanding gas grill

2 of the problems we see on XO come up on it Freestanding gas grill repair Infrared

Infrared grill

3 of the problems we see on XO come up on it Infrared grill repair

What is particular
to XO.

Pro-Grade grills come as the XOGRILL30, 36 and 42, and the Performance XLT as the XOGRILL32XLT2 and XOGRILL40XLT2; each can be built in or set on an XO cart. The XLT uses tubular burners with a ceramic infrared rear burner, while the Pro-Grade adds an infrared burner to the main grate.

Ignition with no battery to change

XO's Flame Thrower ignition is push-and-turn and draws no power, so a grill that will not light is never waiting on a battery. When the igniter fails but a match works, XO names a dirty or wet electrode, cleaned with isopropyl alcohol, or a blocked valve.

Infrared in the grate and at the back

The Pro-Grade grills set a variable ceramic infrared burner in the main grate next to the cast stainless burners, and XO grills carry a ceramic infrared rotisserie burner at the back. XO's notes on its infrared burners cover holding the knob in for 30 seconds after lighting and running a clogged one on high until it glows evenly.

Lights that depend on the transformer

The blue control-panel LEDs and halogen work lights run from a transformer plugged into a GFCI outlet. When the panel goes dark, XO's checks are the plug, the GFCI, the transformer's 12-volt output and the push-button switch.

A hum that needs no service

XO lists a humming regulator as ordinary internal vibration that needs no service. The same troubleshooting table ties a yellow flame with a smell of gas to insects blocking the burner venturi, which is a different matter entirely.

Parts

Burners, ceramic infrared burners, electrodes and the lighting transformer differ between the Pro-Grade and XLT families, so the model number on the grill decides the part. The last letter of that number, L or N, shows whether it is set for propane or natural gas.

Repair or replace

An XO grill with a sound body is usually worth fixing when an electrode, burner or infrared burner fails. A cracked ceramic burner is a replacement part, not a reason to replace the grill.

Book your XO visit

What we are
called out for.

On XO, most often gas grill won't light: knob on, clicking, no flame.

All problems
A freestanding stainless cart grill on a patio with the lid raised, grates in place over dark cold burners, the cabinet door below open to show a propane tank, plain afternoon light and a bare paved background.

Gas Grill Won't Light: Knob On, Clicking, No Flame

7 causes, cheapest first

 Close view inside the firebox of a cold stainless gas grill with the grate lifted, a white ceramic igniter electrode beside a burner tube, its tip dull with grease and slightly bent away from the ports, fine grease speckles on the metal.

Grill Igniter Not Sparking or Clicking Weakly

7 causes, cheapest first

 Side view of a stainless gas grill burner lit under a lifted grate, tall soft yellow and orange flames rising from its ports while the next burner shows neat short blue flames, faint soot on the underside of the raised lid.

Grill Yellow Flame and Soot on the Grates

5 causes, cheapest first

 Close view along a stainless gas grill burner in use, a thin short row of small blue flames barely rising from its ports under a lifted grate, the next burner off and dark, evening light on the steel.

Grill Low Flame: Burners Stuck at a Weak Blue Line

6 causes, cheapest first

 Top-down view of the cooking grates of a stainless grill covered edge to edge with slices of white bread toasted in an uneven pattern, dark brown across the back and one side, pale in one front corner.

Grill Uneven Heat: Hot Spots and Cold Corners on the Grates

6 causes, cheapest first

 The control panel of a built-in stainless grill head at dusk, soft blue light glowing behind most knobs while two knobs at one end stay dark, a faint haze of condensation on the steel, the island top around it plain.

Grill Lights Not Working: Dark Knob Lights and Hood Lamps

6 causes, cheapest first

Not a
XO?

XO is one of 23 grill makes on this site. The other 22 each have a page of their own.

All 23 brands

XO grill repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family gathered around a grill on a sunny patio.
For the heart of your home.

Questions about
XO grills.

Does my XO grill igniter need a battery?
No. XO's Flame Thrower ignition is push-and-turn with no battery and no electrical connection. The outlet and transformer feed only the lights and the rotisserie motor.
Why does the infrared burner on my XO grill make a whoosh sound?
XO links a whoosh, a flashback or a dimming surface to ceramic ports clogged with debris. Turn the burner off for two minutes, relight it and run it on high for about five minutes until it glows red evenly; a cracked ceramic needs a visit.
Why is the flame low on my XO grill even on High?
XO points to an undersized supply line on built-in grills and a kinked or restricted hose on freestanding ones, along with a dirty orifice or venturi. Straighten the hose first; supply pipe sizing is a question for the visit.
Is a humming sound from my XO grill regulator normal?
Yes. XO describes it as common internal vibration and says no service is needed.

Back to your everyday

Book your XO visit.

Have the grill's model number ready — on XO it decides which parts come on the first visit.

Schedule a repair Call (844) 660-6426
(844) 660-6426 Schedule a repair