BBQGrillRepair.center (844) 660-6426Mon–Sat, 8am–8pm Book a visit
A large stainless built-in gas grill head set into a stone island on a sunny patio, its hood raised to show three burners glowing with even blue flame under clean stainless grates, the knob panel below with knobs, the access doors under the grill closed, plants softly blurred behind, daylight, seasonless.

Napoleon
Grill Repair

Napoleon grills get checked from the tank up: regulator, hose, valves, then the main, sear and rear burners in that order.

(844) 660-6426

Mon–Sat, 8am–8pm

  • 4 grill types
  • 7 problems we see
  • 10 repairs we do

Book a visit

Three short steps, about a minute.

or call (844) 660-6426

Napoleon grills,
specifically.

Napoleon's US grills are gas grills with knobs, sold on carts as the Rogue, Prestige and Prestige PRO and as Built-in 500, 700 and Prestige PRO heads, and many of them carry an infrared burner. With no screen to read, a Napoleon visit starts with the flame itself: its color, its sound and whether it stays on the burner.

The Napoleon lineup

Builds4 grill types

Built-in gas grill · Freestanding gas grill · Infrared grill · Pellet and hybrid grill

Called out forGrill Flashback: Flames Behind the Knobs or Under the Panel

and 6 more problems on Napoleon

Repairs we do10 repairs, on any make

Grill diagnostic visit · Grill burner replacement · Grill igniter repair · Grill valve and regulator repair

Error codesNapoleon gas grills have knobs and no display, so they show no error codes. The one light signal in the manual is the knob backlight, which glows red for a burner that is on and blue for one that is off.

Book with what the grill is doing and the model plate; the visit starts from the symptom.

The Napoleon
lineup.

Napoleon builds 4 of the 4 grill types this site covers. Which one decides how the visit is planned.

All grill types
Built-in

Built-in gas grill

2 of the problems we see on Napoleon come up on it Built-in gas grill repair Cart

Freestanding gas grill

4 of the problems we see on Napoleon come up on it Freestanding gas grill repair Infrared

Infrared grill

3 of the problems we see on Napoleon come up on it Infrared grill repair Pellet

Pellet and hybrid grill

0 of the problems we see on Napoleon come up on it Pellet and hybrid grill repair

What is particular
to Napoleon.

We work on Napoleon Rogue, Rogue PRO, Prestige and Prestige PRO cart grills and on the Built-in 500, 700 and Prestige PRO heads. The Built-in 700 has dual rear infrared rotisserie burners and the Built-in Prestige PRO adds an infrared SIZZLE ZONE burner, so those heads have more burners to test.

Infrared burners that can flash back

Napoleon's manual describes an infrared flashback as a loud whoosh followed by a steady blowtorch sound. Grease-clogged ceramic tiles, a griddle or pan covering more than 75 percent of the surface, or a cracked housing can cause it, and the cracked burner is replaced as a whole assembly.

An insect screen is not a guarantee

Napoleon fits a screen over the air shutter, but its manual says that only lowers the odds of a nest. A web in the burner can turn the flame soft yellow or orange and cause a fire or flashback at the air shutter, under the control panel.

Knobs that tell you which burner is open

On models with lighted knobs, a knob for a burner in use glows red while the rest stay blue. We use that to confirm which valve is open before we touch anything under the panel.

JETFIRE ignition still has parts to check

JETFIRE sends a small jet of flame to each burner instead of relying on one spark across the grill. When a burner will not light, Napoleon's table points to a clogged jet outlet, dirty cross-light brackets, a dead or wrongly fitted battery, or a loose electrode wire.

Parts

A cracked Napoleon infrared burner is replaced as a complete burner assembly rather than patched. Tube burners, igniter parts and sear plates are ordered by the model number on the rating plate.

Repair or replace

Napoleon heads are built from stainless steel and serviced part by part, so a burner, an igniter or a set of sear plates is rarely a reason to replace the grill. A cracked infrared burner is a part swap too, not a new grill.

Book your Napoleon visit

What we are
called out for.

On Napoleon, most often grill flashback: flames behind the knobs or under the panel.

All problems
Low view of the stainless control panel of a gas grill, a short tongue of orange flame showing in the dark gap below the row of knobs, one knob at the end softened and warped, the cabinet doors below closed. Gas or fire at the grill

Grill Flashback: Flames Behind the Knobs or Under the Panel

6 causes, cheapest first

 Side view of a stainless gas grill burner lit under a lifted grate, tall soft yellow and orange flames rising from its ports while the next burner shows neat short blue flames, faint soot on the underside of the raised lid.

Grill Yellow Flame and Soot on the Grates

5 causes, cheapest first

 Close view along a stainless gas grill burner in use, a thin short row of small blue flames barely rising from its ports under a lifted grate, the next burner off and dark, evening light on the steel.

Grill Low Flame: Burners Stuck at a Weak Blue Line

6 causes, cheapest first

 Close view inside the firebox of a cold stainless gas grill with the grate lifted, a white ceramic igniter electrode beside a burner tube, its tip dull with grease and slightly bent away from the ports, fine grease speckles on the metal.

Grill Igniter Not Sparking or Clicking Weakly

7 causes, cheapest first

 Close view of burgers on the grates of a stainless gas grill with a short burst of yellow flame leaping up between them from dripping fat, smoke curling toward the raised lid, the patio softly blurred behind.

Grill Flare-Ups Every Time Food Hits the Grates

6 causes, cheapest first

 A built-in stainless grill head in a stone island with its lid raised, a whole chicken on a rotisserie spit sagging to one side and slipping in its forks, the motor on its bracket at the side, the rear infrared back burner glowing orange.

Grill Rotisserie Not Turning or Stalling Under Load

6 causes, cheapest first

Not a
Napoleon?

Napoleon is one of 23 grill makes on this site. The other 22 each have a page of their own.

All 23 brands

Napoleon grill repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family gathered around a grill on a sunny patio.
For the heart of your home.

Questions about
Napoleon grills.

My Napoleon infrared burner suddenly roared like a blowtorch. What happened?
That is the flashback sound Napoleon's manual describes. Turn the burner off and let it cool, and if it happens again or you see cracks in the ceramic, book a visit rather than relighting it.
Can I cook with charcoal on my Napoleon gas grill?
Yes, with Napoleon's charcoal tray. You take out the grids and sear plates over the burners, set the tray in with lump charcoal and light the gas burners under it.
Why is the regulator on my Napoleon humming?
Napoleon says a humming regulator on a hot day is normal and is caused by vibration inside it. Hum together with a weak flame or a gas smell is a different matter and needs a visit.
Why does my Napoleon only get to low heat on propane?
The usual cause is the lighting order. Napoleon asks that every burner knob be off before the tank valve is opened, and that the tank be opened slowly so the pressure can settle.

Back to your everyday

Book your Napoleon visit.

Have the grill's model number ready — on Napoleon it decides which parts come on the first visit.

Schedule a repair Call (844) 660-6426
(844) 660-6426 Schedule a repair