Book a visit
Book a grill
repair visit.
One short form books a grill visit, with no card details asked. You pay nothing until a technician has lit your grill and set out the repair for you.
Mon–Sat, 8am–8pm
- Three short steps
- Price before any work
- No payment to book
Book a visit
Three short steps, about a minute.
or call (844) 660-6426
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What the form asks,
and why.
What you write is read before the truck leaves, so the igniter, burner, valve or probe your grill needs has a better chance of already being on board. Sending it commits you to nothing, and no figure is named before the cause is found.
Have the model number to hand if you can find it: where the rating label is covers the usual places.
Rather talk? (844) 660-6426Step oneThe grill and its trouble
Built-in grill head, cart grill, infrared or sear grill, or pellet or hybrid grill; the make; propane or natural gas; and whether it will not light, sparks without catching, burns low or yellow, heats one side, flares, stops feeding pellets, swings in heat, stalls the rotisserie or shows a code. That tells us who comes and which igniters, burners, valves and probes to load.
Step twoA day and a half-day slot
Morning or afternoon, ideally a day when the grill has not been used for a few hours and the grates are cool.
Step threeReaching the grill
Where the grill stands (patio, deck, balcony, rooftop, pool deck), whether it runs off a tank or a gas line and where the shutoff is, whether it plugs in for lights, a rotisserie or a controller, and a phone for the day. A gate code, a dog in the yard, building access for a terrace: each one saves time.
After you book,
the visit.
The three steps above are the booking. These four are what happens once a technician is on your patio.
What repairs costThe gas and the grill, checked first
The technician checks the tank or the gas line, the regulator and the hose before anything is lit, then lights each burner in turn and watches the flame, the ignition and the heat across the grate. Grates, heat shields and burners come out only in the technician's hands, with the gas closed and the grill cool enough to work on.
What failed, and what it costs
At the grill, the technician names the part that failed, rusted or clogged and its price in the same breath, and orders nothing until you agree. If a new grill is the better use of the money, you hear that plainly as well.
Parts on the truck
Igniter electrodes, spark modules and batteries, hoses and regulators, thermocouples, common probes and universal burner parts often travel with us. A burner set, a valve manifold, a rotisserie motor, a pellet controller or a heat shield sized to one firebox is ordered; put the serial in the booking and that order may be moving before we arrive.
Lit before we leave
With the part fitted and the grates back, every burner is lit while you watch: a clean blue flame at each port, the igniter catching on the first try, the heat even from end to end, the rotisserie turning or the pellet grill climbing to its setting and holding it.
Before the
technician arrives.
Three things that make the first visit the only one.
What a code meansAfter gas, fire or flashback, keep it closed
After a gas smell, a grease fire that would not settle, flame behind the knobs or a knob that would not shut off, do not light the grill again to test it. Keep the gas closed at the tank or the shutoff and wait for us.
Note the code and the conditions
A code on the controller, a burner that only fails in wind, flames that turn yellow after a new tank, a pellet grill that stalls on humid days: write it down or take a photo. The make and model beside it double its value.
Let it cool and clear the space
Take the cover off, let the grates cool, empty the grease tray if it is full, and move chairs, planters and spare tanks back from the grill. It also helps to recall what came just before: a long winter, a new tank or hose, a gas conversion, a big cook that flared, a storm.
Where we
come out.
Nine metros. If your street is not listed, give the address in the form and we will say straight away.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about booking.
Is there a charge to request a grill visit?
Where is the rating label on a grill?
Can I book the grill repair by phone?
What if my grill is not worth repairing?
Not ready to book?
Start from what it is doing.
Every symptom we see, what each one usually means, and the causes in the order they are worth checking.