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A steak on the grates of a grill over even flames, seen close.

Read first, book second

Grill
guides,
read first.

A grill repair guide is only useful if it answers the question you actually have, so these are split by what you are trying to find out — is this worth paying for, what is that noise, what can I check myself — rather than by which part of the appliance it concerns.

(844) 660-6426

Mon–Sat, 8am–8pm

  • 18 guides
  • 6 sections
  • No booking needed

Book a visit

Three short steps, about a minute.

or call (844) 660-6426

Work out what
you are dealing with.

Split by what you are trying to find out rather than by what part of the appliance it concerns.

All 18 guides
A grill burner with half its ports dark, the flame uneven, seen close.
What the flame is telling you

Common problems

A hand closing the valve of a propane tank under a cart grill.
Safe checks with the gas closed

Troubleshooting

A soft brush clearing the ports of a burner removed from a grill.
Habits that keep a grill lighting clean

Maintenance and prevention

A meat thermometer in a steak resting on the side shelf of a grill.
Gas, flame, grease and safe temperatures

Gas, fire and food at the grill

A built-in grill and a cart grill on the same patio.
Built-in or cart, infrared or tube, fix or retire

Choosing and comparing

A tape measure along the space between a grill and a house wall.
Clearances, gas type and where it may stand

Installation and setup

Reading did not fix it?

The work itself

Every guide here ends in the same place: what a technician actually does about it, in the order it gets done.

10 kinds of workCheapest cause firstWhat a visit costs See what we do

Curious what the repair might come to? That has a page of its own, since no honest figure exists until someone has lit the grill and watched the flame — grill repair cost.

Not sure
where to start?

A handful of questions come up in almost every grill booking. The four guides below are for whoever is standing at a grill that clicks without catching, burns too low after a tank swap or has shown a flame where no flame should be, and several of them end with no visit needed.

Or start from the symptom

Flame where the knobs areFlashback Behind the Grill Knobs: Flame at the Wrong End of the Burner

Why a web in a venturi tube moves the flame behind the control panel, the sound and signs to know, closing the gas from a safe spot, and keeping the tubes clear.

Clicks, but no flameGrill won't light? Silent igniter, dry burner or a tank that never opened

Silence, a snap with no rush of gas, or both and still no flame. How each points to the igniter, the fuel or the burner, the five-minute wait, and the pellet grill that never gets past startup.

A low flame after a new tankHow to reset the propane regulator when the grill stays lukewarm

Opening the tank with a knob on trips a safety device that cuts the gas to a trickle. Clearing it in five steps, how long Weber, Lynx and Napoleon say to wait, and what a reset cannot fix.

Worth fixing or time for a new oneRepair or Replace a Grill: Firebox, Manifold and the Parts Still Worth Buying

Which grill parts are ordinary wear, when a failed cookbox or valve manifold ends the story, why a built-in head leans toward repair, and what to find out before paying for either.

When reading
is not enough.

If the checks in a guide did not settle it, a technician picks up from there. The visit, stop by stop.

What repairs cost
  1. 01The gas and the grill, checked first
  2. 02What failed, and what it costs
  3. 03Parts on the truck
  4. 04Lit before we leave

When there is
no time to read.

These four put the people at the grill in danger and mean the gas stays closed until we come: a gas smell at the grill, the hose or the tank, a grease fire that keeps burning with the knobs down, flame curling out behind the control panel, or a knob that turns to off while the burner stays lit. Each page puts the causes in the order worth checking, and says when to stop and book.

All 17 problems
A stainless cart grill alone on an empty patio at dusk, its lid raised and every burner dark, the cabinet door below standing open to show the propane tank. Gas or fire at the grill

Grill Gas Smell at the Burners or the Tank: What to Do Now

6 causes, cheapest first

 A freestanding stainless gas grill standing alone on a stone patio, tall orange flame and dark smoke rising from under its half-open lid, the cabinet door below closed, a wide clear space of paving all around and nobody near it. Gas or fire at the grill

Grease Fire in the Grill That Won't Die Down

6 causes, cheapest first

 Low view of the stainless control panel of a gas grill, a short tongue of orange flame showing in the dark gap below the row of knobs, one knob at the end softened and warped, the cabinet doors below closed. Gas or fire at the grill

Grill Flashback: Flames Behind the Knobs or Under the Panel

6 causes, cheapest first

 A built-in stainless grill head in a stone island with its lid up, one burner still showing a small blue flame while its knob on the panel points to off, the other burners dark, the cabinet doors below closed. Gas or fire at the grill

Grill Knob Won't Turn Off: Burner Still Lit at Off

6 causes, cheapest first
A family gathered around a grill on a sunny patio.
For the heart of your home.

Questions about
the guides.

Can a grill guide save me a visit?
Often. Plenty of calls end at a tank valve opened too fast, a dead AA battery in the igniter, a web inside a burner tube, a grease tray left to fill or a pellet hopper full of swollen pellets. The guides explain why each happens and which checks are safe with the gas closed; the fittings, the valves and a hot firepot stay with us.
Are the grill guides written for one make?
Mostly not. A gas burner draws air through its venturi, a spark igniter jumps a gap and a pellet auger turns on a motor in much the same way on every grill, so the guides follow the part, not the badge. Where a maker does it differently, the guide says so, and your own manual always wins over our text.
Guide or problem page: where should a grill owner start?
If the grill is acting up today, start with the problem pages, which open with what you can see at the grill. The guides suit slower decisions: built-in or cart, infrared or standard burners, converting to natural gas, cleaning burners and venturi tubes, and when a new grill beats another repair.
Where do the facts in the grill guides come from?
Every fact that can be checked names its source: a maker's use and care or installation manual, the NFPA and U.S. Fire Administration grilling safety pages, CPSC notes on propane tanks, or USDA food safety guidance. A line without a citation comes from our own grill calls, and it says so.

Back to your everyday

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