BBQGrillRepair.center (844) 660-6426Mon–Sat, 8am–8pm Book a visit
A large stainless built-in gas grill head set into a stone island on a sunny patio, its hood raised to show three burners glowing with even blue flame under clean stainless grates, the knob panel below with knobs, the access doors under the grill closed, plants softly blurred behind, daylight, seasonless.

Artisan
Grill Repair

An Artisan visit begins with a cold grill: grates out, heat shields lifted, grease tray pulled so the firebox can be read like a map.

(844) 660-6426

Mon–Sat, 8am–8pm

  • 3 grill types
  • 6 problems we see
  • 10 repairs we do

Book a visit

Three short steps, about a minute.

or call (844) 660-6426

Artisan grills,
specifically.

Artisan is the more affordable grill line sold beside Alfresco on the same maker's site, offered as American Eagle, Artisan and Professional series from 26 to 42 inches, each as a built-in head or on a cart. The Professional adds an infrared rear rotisserie burner, and any of them can take an optional infrared burner in place of a U-burner. Artisan grills cook over U-burners and ceramic briquettes, so a visit looks at the briquette trays as closely as the burners.

The Artisan lineup

Builds3 grill types

Built-in gas grill · Freestanding gas grill · Infrared grill

Called out forGrill Igniter Not Sparking or Clicking Weakly

and 5 more problems on Artisan

Repairs we do10 repairs, on any make

Grill diagnostic visit · Grill burner replacement · Grill igniter repair · Grill valve and regulator repair

Error codesArtisan grills publish no error codes. The manual asks you to listen instead: a rapid snapping when the igniter button is pressed means the spark works, and silence points to the 9-volt battery.

Book with what the grill is doing and the model plate; the visit starts from the symptom.

The Artisan
lineup.

Artisan builds 3 of the 4 grill types this site covers. Which one decides how the visit is planned.

All grill types
Built-in

Built-in gas grill

2 of the problems we see on Artisan come up on it Built-in gas grill repair Cart

Freestanding gas grill

2 of the problems we see on Artisan come up on it Freestanding gas grill repair Infrared

Infrared grill

4 of the problems we see on Artisan come up on it Infrared grill repair

What is particular
to Artisan.

We service Artisan American Eagle (AAEP), Artisan (ART) and Professional (ARTP) grills from 26 to 42 inches, built in or on the matching cart. The Professional's infrared rotisserie burner and the optional infrared burner are lit and preheated differently from the U-burners.

A 9-volt battery behind a separate igniter button

Artisan grills light by pressing an igniter button while pushing and turning the knob, and the spark runs on a 9-volt battery. A working igniter snaps rapidly; silence when the button is pressed sends us to the battery before any wiring.

Ceramic briquettes that clean themselves

Pyramid-shaped ceramic briquettes sit locked in radiant trays above the U-burners. Artisan has you flip the tray and run the burners on high with the lid closed to burn them clean, so greasy briquettes are rarely a reason to replace them.

Two lighting systems on one switch

The grill has incandescent lights over the cooking area and blue LED panel lights under the control panel, both on one switch. When neither comes on, a tripped GFCI or an unplugged cord is far more common than a failed bulb.

The serial number picks the parts list

Artisan splits its parts manuals by serial number, with one list for grills up to 25-133999 and another from 25-134000 on. We read the serial plate first so the igniter switch, burner or tray we bring is the right one.

Parts

Parts are listed in separate manuals for each model and serial range, and the momentary ignition switch, the light switch and the U-burners carry their own part numbers. Serials before and after 25-134000 can need different parts.

Repair or replace

Artisan grills are welded 304 stainless with replaceable burners, briquettes and igniter parts, so repair is the usual answer. A grill that runs cool because of foil linings or a blocked burner needs cleaning, not a new grill.

Book your Artisan visit

What we are
called out for.

On Artisan, most often grill igniter not sparking or clicking weakly.

All problems
Close view inside the firebox of a cold stainless gas grill with the grate lifted, a white ceramic igniter electrode beside a burner tube, its tip dull with grease and slightly bent away from the ports, fine grease speckles on the metal.

Grill Igniter Not Sparking or Clicking Weakly

7 causes, cheapest first

 A freestanding stainless cart grill on a patio with the lid raised, grates in place over dark cold burners, the cabinet door below open to show a propane tank, plain afternoon light and a bare paved background.

Gas Grill Won't Light: Knob On, Clicking, No Flame

7 causes, cheapest first

 Side view of a stainless gas grill burner lit under a lifted grate, tall soft yellow and orange flames rising from its ports while the next burner shows neat short blue flames, faint soot on the underside of the raised lid.

Grill Yellow Flame and Soot on the Grates

5 causes, cheapest first

 A stainless cart grill on a breezy patio with its lid raised, burners lit low and blue under the grates, a pale raw steak lying on the grates without sear marks.

Grill Not Getting Hot Enough to Sear

6 causes, cheapest first

 Low view of the stainless control panel of a gas grill, a short tongue of orange flame showing in the dark gap below the row of knobs, one knob at the end softened and warped, the cabinet doors below closed. Gas or fire at the grill

Grill Flashback: Flames Behind the Knobs or Under the Panel

6 causes, cheapest first

 The control panel of a built-in stainless grill head at dusk, soft blue light glowing behind most knobs while two knobs at one end stay dark, a faint haze of condensation on the steel, the island top around it plain.

Grill Lights Not Working: Dark Knob Lights and Hood Lamps

6 causes, cheapest first

Not a
Artisan?

Artisan is one of 23 grill makes on this site. The other 22 each have a page of their own.

All 23 brands

Artisan grill repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family gathered around a grill on a sunny patio.
For the heart of your home.

Questions about
Artisan grills.

My Artisan grill snaps but will not light. What next?
Confirm the gas is on and leak-free, then try lighting one burner with a match as the manual describes. If it lights with a match, the igniter needs adjusting or service; if it will not, the burner is likely blocked, often by spiders or insects.
Are orange tips on my Artisan grill's flame a problem?
A few orange tips are normal in dusty air or when grease is present. A mostly yellow flame together with a gas smell is not: turn every burner off, close the gas supply and book a visit.
How long should the Artisan infrared burner preheat?
At least five minutes with the hood open. The U-burners want at least 15 minutes with the hood closed, or 20 to 25 for high heat.
Can I line my Artisan grill with aluminum foil?
No. Artisan says foil anywhere in the grill disturbs the airflow, leaving the firebox short of heat while the space behind the control panel runs too hot.

Back to your everyday

Book your Artisan visit.

Have the grill's model number ready — on Artisan it decides which parts come on the first visit.

Schedule a repair Call (844) 660-6426
(844) 660-6426 Schedule a repair