BBQGrillRepair.center (844) 660-6426Mon–Sat, 8am–8pm Book a visit
A large stainless built-in gas grill head set into a stone island on a sunny patio, its hood raised to show three burners glowing with even blue flame under clean stainless grates, the knob panel below with knobs, the access doors under the grill closed, plants softly blurred behind, daylight, seasonless.

Hestan
Grill Repair

On a Hestan grill, our technician lights the main burners, the sear section and any rotisserie burner one by one and reads each flame before touching a tool.

(844) 660-6426

Mon–Sat, 8am–8pm

  • 3 grill types
  • 7 problems we see
  • 10 repairs we do

Book a visit

Three short steps, about a minute.

or call (844) 660-6426

Hestan grills,
specifically.

Hestan grills are built around the Trellis burner with ceramic briquette radiant trays above it, alongside infrared sear and rotisserie burners, in 30-, 36- and 42-inch built-in heads or on Hestan carts. Hestan also sells a second grill family under the Aspire name. The main burners rely on hot-surface ignition, so the electrical box matters as much as the gas side.

The Hestan lineup

Builds3 grill types

Built-in gas grill · Freestanding gas grill · Infrared grill

Called out forGas Grill Won't Light: Knob On, Clicking, No Flame

and 6 more problems on Hestan

Repairs we do10 repairs, on any make

Grill diagnostic visit · Grill burner replacement · Grill igniter repair · Grill valve and regulator repair

Error codesHestan grills have no display and no published codes. The manual asks you to read the igniter glow and the infrared burners, which should shine evenly red on HIGH.

Book with what the grill is doing and the model plate; the visit starts from the symptom.

The Hestan
lineup.

Hestan builds 3 of the 4 grill types this site covers. Which one decides how the visit is planned.

All grill types
Built-in

Built-in gas grill

4 of the problems we see on Hestan come up on it Built-in gas grill repair Cart

Freestanding gas grill

2 of the problems we see on Hestan come up on it Freestanding gas grill repair Infrared

Infrared grill

3 of the problems we see on Hestan come up on it Infrared grill repair

What is particular
to Hestan.

Hestan's line is the GABR, GMBR and GSBR built-in heads in 30, 36 and 42 inches, the same heads on double-door or drawer-and-door carts, and deluxe versions on larger carts with side burners; Aspire grills are a separate family. The model letters and the width decide which burners and igniters a visit needs.

Model letters tell you the burners

In a Hestan model number, GABR means all Trellis burners, GSBR all sear burners and GMBR a mix of the two. Before arriving, the technician knows from that alone whether the job involves radiant trays, ceramic infrared burners or both.

A glow that lasts longer

Hestan's main-burner igniters have a time-extender that keeps them hot longer so the burner catches; the rotisserie does not have it. The lighting routine is to push the knob for five seconds, then turn to HIGH.

Infrared burners judged by their glow

On HIGH an infrared burner should glow red evenly across its face; Hestan reads a weak glow or a wide blue halo of flame as blocked airflow and a service call. In bright sun a lit infrared burner can be hard to see, so the manual suggests feeling for heat from 8 to 10 inches away before relighting.

Radiant trays belong only over Trellis burners

The briquette trays work with the Trellis burners and must never sit over a sear burner. A grill converted between burner types with Hestan's kits has its trays checked against the new layout.

Parts

Trellis burners, sear burners, igniters and radiant trays are ordered by model letters and width, and Hestan sells kits to convert between sear and Trellis burners. A fuse on the electrical box feeds the control panel LEDs, a small part that is easy to overlook.

Repair or replace

A Hestan head is a heavy stainless piece with specialized burners, so replacing an igniter, a burner or a regulator is nearly always the better choice. Replacement makes sense mainly when the firebox or cart has corroded past saving.

Book your Hestan visit

What we are
called out for.

On Hestan, most often gas grill won't light: knob on, clicking, no flame.

All problems
A freestanding stainless cart grill on a patio with the lid raised, grates in place over dark cold burners, the cabinet door below open to show a propane tank, plain afternoon light and a bare paved background.

Gas Grill Won't Light: Knob On, Clicking, No Flame

7 causes, cheapest first

 Close view inside the firebox of a cold stainless gas grill with the grate lifted, a white ceramic igniter electrode beside a burner tube, its tip dull with grease and slightly bent away from the ports, fine grease speckles on the metal.

Grill Igniter Not Sparking or Clicking Weakly

7 causes, cheapest first

 Side view of a stainless gas grill burner lit under a lifted grate, tall soft yellow and orange flames rising from its ports while the next burner shows neat short blue flames, faint soot on the underside of the raised lid.

Grill Yellow Flame and Soot on the Grates

5 causes, cheapest first

 A stainless cart grill on a breezy patio with its lid raised, burners lit low and blue under the grates, a pale raw steak lying on the grates without sear marks.

Grill Not Getting Hot Enough to Sear

6 causes, cheapest first

 A built-in stainless grill head in a stone island with its lid raised, a whole chicken on a rotisserie spit sagging to one side and slipping in its forks, the motor on its bracket at the side, the rear infrared back burner glowing orange.

Grill Rotisserie Not Turning or Stalling Under Load

6 causes, cheapest first

 The control panel of a built-in stainless grill head at dusk, soft blue light glowing behind most knobs while two knobs at one end stay dark, a faint haze of condensation on the steel, the island top around it plain.

Grill Lights Not Working: Dark Knob Lights and Hood Lamps

6 causes, cheapest first

Not a
Hestan?

Hestan is one of 23 grill makes on this site. The other 22 each have a page of their own.

All 23 brands

Hestan grill repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family gathered around a grill on a sunny patio.
For the heart of your home.

Questions about
Hestan grills.

Why are the LED lights on my Hestan grill control panel off?
Hestan lists two reasons: no power at the receptacle, or a blown fuse on the electrical box. Check the cord and the GFCI outlet first; if they are fine, the fuse is next.
Why does my Hestan rotisserie burner go out?
Hestan's steps keep the knob pressed for at least 30 seconds once the rotisserie burner catches. Wind and an igniter that no longer glows are the other causes its guide lists.
How can I tell if my Hestan sear burner is working right?
On HIGH it should glow red evenly over its whole face. Hestan treats a dim glow or a large blue halo as a blockage or airflow problem that needs service.
What causes a lazy yellow flame on a Hestan grill?
Hestan points first to dirty ports and spider webs, then to the air and gas mixture, the regulator and an orifice sized for the wrong gas. Cleaning the ports is the owner's part; the rest is for the visit.

Back to your everyday

Book your Hestan visit.

Have the grill's model number ready — on Hestan it decides which parts come on the first visit.

Schedule a repair Call (844) 660-6426
(844) 660-6426 Schedule a repair