Twin Eagles charcoal message: keep the lid open while the pellets start the coals
In CHARCOAL mode the firepot only lights the charcoal on the tray, feeding pellets to start it, and the temperature slider disappears.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Twin Eagles
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What DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN
actually means.
In CHARCOAL mode the firepot only lights the charcoal on the tray, feeding pellets to start it, and the temperature slider disappears. The screen asks you to keep the lid open and to skip lighter fluid and self-lighting charcoal, then offers the CHARCOAL STARTER and fan buttons.
Twin Eagles grill display · also shown as IN CHARCOAL MODE, YOU MUST OPEN THE LID
What to do when DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN shows on the grillKind of codeMode, not a failure
Nothing on the grill has failed; the controller is showing a state it was put in on purpose. A shutdown cycle keeps the fan running to burn off the last pellets before the grill goes quiet, a keep-warm setting holds the cook box low, a demo mode lights the display without feeding fuel, and a pairing screen waits for a phone to connect. No part is needed; the button sequence in the manual, or simply letting the cycle finish, returns it to normal.
Usually leads toNo repair
Fit the charcoal tray in place of the vaporizer plate with one even layer of briquettes.
Shows up asGrill Error Code on a Pellet Controller or Digital Panel
A grill error code shows as letters and numbers on a pellet grill controller, a flashing light on a digital control panel, or an alert in the maker's app paired with the grill.
MakeTwin Eagles
Twin Eagles grill work starts at the control panel, where the tech tests the ignition, the lights and every knob before lifting the grates.
SourceTwin Eagles Wood Fired Pellet Grill installation, use and care manual (TEPG36G, TEPG36R), P/N 17543Q
Twin Eagles 36-inch Wood Fired Pellet Grill with its weatherproof touchscreen: TEPG36G, and TEPG36R with the rotisserie. The Twin Eagles C Series gas grills (TEBQ) have plain knobs and show none of this.
Before you book,
in this order.
Each step comes from Twin Eagles's own guidance for DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN on its grills. Follow it to the end: the last card says whether this is a visit.
Fit the charcoal tray in place of the vaporizer plate with one even layer of briquettes.
Read the message, tap AGREE, keep the lid open and press CHARCOAL STARTER.
Allow 10 to 15 minutes for the coals to catch; if they never start, let the grill cool, check the firepot and book a visit if it is not lighting.
Cleared?
The code is gone from the controller, the grill climbs to its set heat and holds it through a full cook, the pellets keep dropping and the probe readings stay believable, all without a new part. If the same code comes back within a week, or after the next rain, mention it when you book.
What not to do
The message is a safety step, not a problem report. There is no temperature control in this mode, so the fan buttons and the lid manage the heat.
What you may
notice with it.
The grill problems DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN tends to arrive with. Answer these at the grill before anyone is booked.
All problems
No repair indicated
Nothing to repair.
Nothing on the grill has failed; the controller is showing a state it was put in on purpose. A shutdown cycle keeps the fan running to burn off the last pellets before the grill goes quiet, a keep-warm setting holds the cook box low, a demo mode lights the display without feeding fuel, and a pairing screen waits for a phone to connect. No part is needed; the button sequence in the manual, or simply letting the cycle finish, returns it to normal.
Twin Eagles
grills.
Twin Eagles grill work starts at the control panel, where the tech tests the ignition, the lights and every knob before lifting the grates.
Twin Eagles grill repairMore Twin Eagles codes
Mode, not a failure on other makes
Built-in gas grill
A stainless grill head dropped into a masonry or steel island, fed by a tank or the house gas line, with its burners, knobs and lid working in open weather.
Freestanding gas grill
A gas grill on its own cart with wheels, side shelves and a propane tank below, or a hose to a house gas outlet, rolled into place on the patio.
Infrared grill
Grills that cook with radiant heat: ceramic or mesh infrared burners, sear stations beside the main burners, and radiant glass or emitter plates over a gas flame.
In Twin Eagles's own words
DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Twin Eagles 36-inch Wood Fired Pellet Grill with its weatherproof touchscreen: TEPG36G, and TEPG36R with the rotisserie. The Twin Eagles C Series gas grills (TEBQ) have plain knobs and show none of this.
Twin Eagles DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN grill repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN.
Can I clear DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN myself?
Why is there no temperature slider in Twin Eagles CHARCOAL mode?
Can I use lighter fluid on the Twin Eagles charcoal tray?
How long does the Twin Eagles charcoal starter take?
Back to your everyday
Still showing DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN?
A booking with a code goes further when it has the code copied exactly, the model and serial from the rating label, and a word on whether the grill still lights, heats or feeds pellets. With those three the office can match the likely part to your grill the same day.