A stainless drip tray pulled out from under a built-in grill head and turned over on a stone patio counter, a blank silver metal plate riveted to its underside with no readable characters, a small flashlight beside it and the closed grill behind in soft focus.

Troubleshooting

The grill rating label: under the drip tray, inside the cart or behind the knobs

The grill rating label lists the model, the serial number and the gas type, the three things a technician needs before ordering a burner, valve or igniter. Lynx puts it under the drip tray or on the heat shield behind the knobs, Blaze on the left outside of the firebox, and Weber on a data label whose spot varies by model. The manual often carries a copy.

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  • Safe checks with the gas closed
  • 5-minute read
  • Across every type and make

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At a
glance.

Somewhere on every gas grill is a metal plate or foil sticker that names the model, the serial number and the gas it burns. Makers hide it in different places, and heat, grease and sun do their best to erase it.

Read the whole guide

Most common spot on a built-in headThe underside of the drip tray

Lynx names it first; slide the tray out cold and turn it over.

On a cart grillInside the cart or on a side panel

Lynx points freestanding owners to the inside left panel of the cart.

What it tells youModel, serial, gas type

Lynx tunes the regulator and orifices to the gas printed there.

Backup copyThe owner's manual

Lynx and Napoleon manuals carry a spot for the serial label.

Why the label matters more on a grill

Grill parts look alike and fit very differently. Burners, heat plates, valves and igniter modules change between model years of the same series, and a part ordered from a photo is a gamble. Weber's own support team calls the serial number the single best tool for identifying a Weber gas grill, because the gas parts differ so much.

The label also answers the question of fuel. Lynx explains that the grill is set at the factory for propane or natural gas, that the regulator and orifices are tuned for the gas on the rating plate, and that checking the plate is how you confirm the match. A grill burning the wrong gas can light and still run lazy, sooty or dangerously high.

  • Model number: the family, size and configuration.
  • Serial number: the build, which decides the exact parts.
  • Gas type: LP for propane, NG or NAT for natural gas.
  • Heat input and, on some plates, orifice sizes and clearances.

Source: Lynx — Care & Use / Installation manual — The grill is factory set for LP or natural gas, verified on the rating plate, which lists serial, model and gas type; regulator and orifices tuned for that gas; plate beneath the drip tray or on the shield behind the control panel; Weber — Where is my serial number? — Serial number is the best tool for identifying a Weber gas grill; on gas models it is on a data label fixed to a component; since the 1985 Genesis, one or two letters followed by 5 to 7 numbers

Where the makers put it

Lynx names two homes for its plate: riveted beneath the drip tray, or fixed to the shield that sits behind the control panel. Its troubleshooting page adds that on a freestanding model the plate may be on the inside left panel of the cart, and that the back of the care and use manual carries a label with the model and serial number.

Blaze tells owners to look on the left-hand outside of the unit, and its manual repeats that the serial number sits on the outside left side of the firebox; on a head set into an island that side is hidden inside the cutout, so a photograph taken at install time is worth keeping. Weber says every gas grill has a serial number on a data label fixed to a component of the grill, with the exact spot depending on the model.

  • Under the drip tray: Lynx built-in heads, and many others.
  • Inside the cart, often the left panel: Lynx freestanding models.
  • Outside left of the firebox: Blaze.
  • On a component data label that varies by model: Weber.
  • On the heat shield behind the knobs: Lynx, read at the visit.

What a Weber serial looks like

Weber explains that its gas grills have carried serial numbers since the first Genesis in 1985, starting with one or two letters followed by five to seven digits. If you find a string in that shape on a sticker inside the cart, you have found it.

Pellet grills and separate sear stations

A pellet grill carries electrical ratings as well as its model and serial, and makers tend to put the label on the back of the barrel, on the hopper or on the leg frame. A separate infrared sear station or side unit has its own label, and parts for it are ordered by its number, not the grill's.

Source: Lynx — Care & Use / Installation manual — The grill is factory set for LP or natural gas, verified on the rating plate, which lists serial, model and gas type; regulator and orifices tuned for that gas; plate beneath the drip tray or on the shield behind the control panel; Lynx — Troubleshooting — Label on the back of the manual; plate usually under the drip tray, on freestanding models the inside left panel of the cart, otherwise on the heat shield behind the knobs and front panel; Blaze — Professional grill instructional book — Rating label on the left-hand outside of the unit; serial number on the outside left side of the firebox; space in the manual to record it; Weber — Where is my serial number? — Serial number is the best tool for identifying a Weber gas grill; on gas models it is on a data label fixed to a component; since the 1985 Genesis, one or two letters followed by 5 to 7 numbers

Close on a small blank metal plate with no characters inside the cart door of a grill.
Close on a small blank metal plate with no characters inside the cart door of a grill.

When the print has faded or burned

Heat and grease darken a drip tray label, and sun bleaches one on a side panel. Wipe it with a dry cloth once the grill is cold, then photograph it with the flash on at a low angle; embossed or stamped plates often read better in the photo than by eye. A little stainless cleaner on a cloth lifts grease from a metal plate, but leave paper and foil stickers dry.

If it truly cannot be read, check the manual first. Napoleon's manual opens with a space to apply the serial number sticker, and Blaze's has a page for writing it down. A receipt, an installer's invoice or the maker's product registration may also carry the numbers.

The plate behind the knobs

Lynx's page mentions that the plate can sit on the heat shield behind the knobs and front panel. That panel covers the gas manifold, the valves and the igniter wiring, so if the drip tray and cart come up empty, leave the panel on and let the technician read it at the visit, bringing photos of the grill and its knobs instead.

Source: Blaze — Professional grill instructional book — Rating label on the left-hand outside of the unit; serial number on the outside left side of the firebox; space in the manual to record it; Napoleon — Built-In Series owner's manual — The manual cover has a space to apply the serial number

Checking the label against the gas you burn

Once the label is found, compare its gas type with the fuel actually connected. A cart grill on a portable cylinder should say LP or propane. A grill on a hard pipe from the house should say NG or natural gas, unless the pipe comes from a large fixed propane tank. A mismatch after a move or a remodel explains a lot of lazy flames and sooty lids.

If they disagree, stop using the grill until it has been converted with the maker's kit. Conversion means changing orifices and setting the regulator, which is gas work and belongs to a technician, not a weekend project.

Step
by step.

Five steps, in the order worth doing them.

01

Let it cool

Knobs off, gas closed, and the grill cold enough to touch everywhere.

02

Check the drip tray

Slide it out, empty it, and look at the underside with a flashlight.

03

Check the cart and sides

Open the cart doors and look at the inside panels, then the outside left of the firebox.

04

Photograph it

Flash on, at a low angle, close enough to read every character.

05

Keep a copy

Save the photo with the manual or the receipt, where the next repair will need it.

A family gathered around a grill on a sunny patio.
For the heart of your home.

Questions
owners ask.

Is the model number enough to order a grill part?
Often not. Burners and valves change within one model over the years, so the serial number is what pins down the exact part.
The label on my drip tray is burned black. What now?
Try a flash photo at a low angle, then check the manual, the receipt and the maker's registration. A technician can often identify the grill from its burners and valves at the visit.
Does a built-in head have the same label as the island around it?
No. The head, a separate sear station and any side unit each carry their own label, and each is ordered by its own number.
Why does the label say LP when my grill runs on the house line?
Either it was converted without the label being updated, or it was never converted. Stop using it and have the orifices and regulator checked before the next cook.

The problems
behind it.

Each has a page of its own: what it usually means and the causes in the order worth checking.

All 17 problems

Back to your everyday

Read it and still not sure?

Book with what you checked and the model number, and the technician starts where the guide stopped.

(844) 660-6426 Schedule a repair