--- title: "Twin Eagles charcoal message: keep the lid open while the pellets start the coals" description: "What DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN means on Twin Eagles charcoal message: keep the lid open while the pellets start the coalss, what…" url: "https://bbqgrillrepair.center/error-codes/twin-eagles-charcoal-starter/" --- # Twin Eagles charcoal message: keep the lid open while the pellets start the coals In CHARCOAL mode the firepot only lights the charcoal on the tray, feeding pellets to start it, and the temperature slider disappears. ## What DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN actually means. In CHARCOAL mode the firepot only lights the charcoal on the tray, feeding pellets to start it, and the temperature slider disappears. The screen asks you to keep the lid open and to skip lighter fluid and self-lighting charcoal, then offers the CHARCOAL STARTER and fan buttons. Twin Eagles grill display · also shown as IN CHARCOAL MODE, YOU MUST OPEN THE LID What to do when DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN shows on the grill ### Kind of code Mode, not a failure Nothing on the grill has failed; the controller is showing a state it was put in on purpose. A shutdown cycle keeps the fan running to burn off the last pellets before the grill goes quiet, a keep-warm setting holds the cook box low, a demo mode lights the display without feeding fuel, and a pairing screen waits for a phone to connect. No part is needed; the button sequence in the manual, or simply letting the cycle finish, returns it to normal. ### Usually leads to No repair Fit the charcoal tray in place of the vaporizer plate with one even layer of briquettes. ### Shows up as Grill Error Code on a Pellet Controller or Digital Panel A grill error code shows as letters and numbers on a pellet grill controller, a flashing light on a digital control panel, or an alert in the maker's app paired with the grill. ### Make Twin Eagles Twin Eagles grill work starts at the control panel, where the tech tests the ignition, the lights and every knob before lifting the grates. ### Source Twin Eagles Wood Fired Pellet Grill installation, use and care manual (TEPG36G, TEPG36R), P/N 17543Q Twin Eagles 36-inch Wood Fired Pellet Grill with its weatherproof touchscreen: TEPG36G, and TEPG36R with the rotisserie. The Twin Eagles C Series gas grills (TEBQ) have plain knobs and show none of this. ## Before you book, in this order. Each step comes from Twin Eagles's own guidance for DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN on its grills. Follow it to the end: the last card says whether this is a visit. 01 Fit the charcoal tray in place of the vaporizer plate with one even layer of briquettes. 02 Read the message, tap AGREE, keep the lid open and press CHARCOAL STARTER. 03 Allow 10 to 15 minutes for the coals to catch; if they never start, let the grill cool, check the firepot and book a visit if it is not lighting. ### Cleared? The code is gone from the controller, the grill climbs to its set heat and holds it through a full cook, the pellets keep dropping and the probe readings stay believable, all without a new part. If the same code comes back within a week, or after the next rain, mention it when you book. ### What not to do The message is a safety step, not a problem report. There is no temperature control in this mode, so the fan buttons and the lid manage the heat. ## What you may notice with it. The grill problems DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN tends to arrive with. Answer these at the grill before anyone is booked. [All problems](https://bbqgrillrepair.center/problems/) Before you call ### [Grill Error Code on a Pellet Controller or Digital Panel](https://bbqgrillrepair.center/problems/grill-error-code/) [All 7 causes, cheapest first](https://bbqgrillrepair.center/problems/grill-error-code/) It also comes with - [**Pellet Grill Not Feeding: Full Hopper, Starving Fire**](https://bbqgrillrepair.center/problems/pellet-grill-not-feeding/) Problem ### Grill Error Code on a Pellet Controller or Digital Panel 7 causes, cheapest first No repair indicated ## Nothing to repair. Nothing on the grill has failed; the controller is showing a state it was put in on purpose. A shutdown cycle keeps the fan running to burn off the last pellets before the grill goes quiet, a keep-warm setting holds the cook box low, a demo mode lights the display without feeding fuel, and a pairing screen waits for a phone to connect. No part is needed; the button sequence in the manual, or simply letting the cycle finish, returns it to normal. [How to read what your grill is telling you](https://bbqgrillrepair.center/problems/grill-error-code/) ## Twin Eagles grills. Twin Eagles grill work starts at the control panel, where the tech tests the ignition, the lights and every knob before lifting the grates. [Twin Eagles grill repair](https://bbqgrillrepair.center/brands/twin-eagles/) More Twin Eagles codes [LOW HEAT](https://bbqgrillrepair.center/error-codes/twin-eagles-low-heat/) [STAND BY](https://bbqgrillrepair.center/error-codes/twin-eagles-stand-by/) [LOCK (display locked)](https://bbqgrillrepair.center/error-codes/twin-eagles-display-locked/) [Cooldown Mode](https://bbqgrillrepair.center/error-codes/twin-eagles-cooldown-mode/) [READY (sear plate)](https://bbqgrillrepair.center/error-codes/twin-eagles-ready/) [Blue light above the knob](https://bbqgrillrepair.center/error-codes/twin-eagles-blue-knob-light/) [Knob bezel yellow, orange or red](https://bbqgrillrepair.center/error-codes/twin-eagles-bezel-color/) [Temp Track LEDs](https://bbqgrillrepair.center/error-codes/twin-eagles-temp-track/) [Six flame-intensity LEDs](https://bbqgrillrepair.center/error-codes/twin-eagles-flame-leds/) Mode, not a failure on other makes [Alfresco - - - (target temperature)](https://bbqgrillrepair.center/error-codes/alfresco-target-dashes/) [Broil King RES](https://bbqgrillrepair.center/error-codes/broil-king-res/) [DCS Dial light white](https://bbqgrillrepair.center/error-codes/dcs-dial-light-white/) [Fire Magic Standby Mode (display off)](https://bbqgrillrepair.center/error-codes/fire-magic-standby-mode/) [Kalamazoo Flashing white bezel light](https://bbqgrillrepair.center/error-codes/kalamazoo-flashing-white-bezel-light/) [Lynx Knob LEDs sweep back and forth](https://bbqgrillrepair.center/error-codes/lynx-knob-leds-oscillating/) [Coyote Red flame icon](https://bbqgrillrepair.center/error-codes/coyote-red-flame-icon/) [All 17 codes of this kind](https://bbqgrillrepair.center/error-codes/#family-mode) Twin Eagles builds this ### Built-in gas grill A stainless grill head dropped into a masonry or steel island, fed by a tank or the house gas line, with its burners, knobs and lid working in open weather. Twin Eagles builds this ### Freestanding gas grill A gas grill on its own cart with wheels, side shelves and a propane tank below, or a hose to a house gas outlet, rolled into place on the patio. Twin Eagles builds this ### Infrared grill Grills that cook with radiant heat: ceramic or mesh infrared burners, sear stations beside the main burners, and radiant glass or emitter plates over a gas flame. ## In Twin Eagles's own words > DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN. [Twin Eagles Wood Fired Pellet Grill installation, use and care manual (TEPG36G, TEPG36R), P/N 17543Q](https://cdn.shopify.com/s/files/1/0776/8175/4403/files/17543q---twin-eagles-pellet-grill-manual.pdf?v=1729529232) [Twin Eagles Wood Fired Pellet Grill installation, use and care manual (TEPG36G, TEPG36R), P/N 17543Q](https://cdn.shopify.com/s/files/1/0776/8175/4403/files/17543q---twin-eagles-pellet-grill-manual.pdf?v=1729529232) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Twin Eagles 36-inch Wood Fired Pellet Grill with its weatherproof touchscreen: TEPG36G, and TEPG36R with the rotisserie. The Twin Eagles C Series gas grills (TEBQ) have plain knobs and show none of this. ## Twin Eagles DURING CHARCOAL STARTER MODE, YOU MUST KEEP THE LID OPEN grill repair, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Fit the charcoal tray in place of the vaporizer plate with one even layer of briquettes. ### Why is there no temperature slider in Twin Eagles CHARCOAL mode? In this mode the firepot only starts the charcoal. Heat is set with FAN HIGH, FAN LOW and the lid, not with a target. ### Can I use lighter fluid on the Twin Eagles charcoal tray? No. The message itself tells you not to use lighter fluid or self-lighting charcoal. ### How long does the Twin Eagles charcoal starter take? Twin Eagles gives about 10 to 15 minutes; the coals are ready when they are mostly ashy gray. --- **[Read on the site: Twin Eagles charcoal message: keep the lid open while the pellets start the coals](https://bbqgrillrepair.center/error-codes/twin-eagles-charcoal-starter/)** **[Book a visit with BBQGrillRepair.center](https://bbqgrillrepair.center/schedule/)**