--- title: "Napoleon Grill Repair | BBQGrillRepair.center" description: "Napoleon grill repair. Napoleon grills get checked from the tank up: regulator, hose, valves, then the main, sear and rear burners in that order." url: "https://bbqgrillrepair.center/brands/napoleon/" --- # Napoleon Grill Repair Napoleon grills get checked from the tank up: regulator, hose, valves, then the main, sear and rear burners in that order. ## Napoleon grills, specifically. Napoleon's US grills are gas grills with knobs, sold on carts as the Rogue, Prestige and Prestige PRO and as Built-in 500, 700 and Prestige PRO heads, and many of them carry an infrared burner. With no screen to read, a Napoleon visit starts with the flame itself: its color, its sound and whether it stays on the burner. The Napoleon lineup ### Builds 4 grill types Built-in gas grill · Freestanding gas grill · Infrared grill · Pellet and hybrid grill ### Called out for Grill Flashback: Flames Behind the Knobs or Under the Panel and 6 more problems on Napoleon ### Repairs we do 10 repairs, on any make Grill diagnostic visit · Grill burner replacement · Grill igniter repair · Grill valve and regulator repair ### Error codes Napoleon gas grills have knobs and no display, so they show no error codes. The one light signal in the manual is the knob backlight, which glows red for a burner that is on and blue for one that is off. Book with what the grill is doing and the model plate; the visit starts from the symptom. ## The Napoleon lineup. Napoleon builds 4 of the 4 grill types this site covers. Which one decides how the visit is planned. [All grill types](https://bbqgrillrepair.center/types/) Built-in ### Built-in gas grill **2** of the problems we see on Napoleon come up on it Built-in gas grill repair Cart ### Freestanding gas grill **4** of the problems we see on Napoleon come up on it Freestanding gas grill repair Infrared ### Infrared grill **3** of the problems we see on Napoleon come up on it Infrared grill repair Pellet ### Pellet and hybrid grill **0** of the problems we see on Napoleon come up on it Pellet and hybrid grill repair ## What is particular to Napoleon. We work on Napoleon Rogue, Rogue PRO, Prestige and Prestige PRO cart grills and on the Built-in 500, 700 and Prestige PRO heads. The Built-in 700 has dual rear infrared rotisserie burners and the Built-in Prestige PRO adds an infrared SIZZLE ZONE burner, so those heads have more burners to test. ### Infrared burners that can flash back Napoleon's manual describes an infrared flashback as a loud whoosh followed by a steady blowtorch sound. Grease-clogged ceramic tiles, a griddle or pan covering more than 75 percent of the surface, or a cracked housing can cause it, and the cracked burner is replaced as a whole assembly. ### An insect screen is not a guarantee Napoleon fits a screen over the air shutter, but its manual says that only lowers the odds of a nest. A web in the burner can turn the flame soft yellow or orange and cause a fire or flashback at the air shutter, under the control panel. ### Knobs that tell you which burner is open On models with lighted knobs, a knob for a burner in use glows red while the rest stay blue. We use that to confirm which valve is open before we touch anything under the panel. ### JETFIRE ignition still has parts to check JETFIRE sends a small jet of flame to each burner instead of relying on one spark across the grill. When a burner will not light, Napoleon's table points to a clogged jet outlet, dirty cross-light brackets, a dead or wrongly fitted battery, or a loose electrode wire. Parts A cracked Napoleon infrared burner is replaced as a complete burner assembly rather than patched. Tube burners, igniter parts and sear plates are ordered by the model number on the rating plate. Repair or replace Napoleon heads are built from stainless steel and serviced part by part, so a burner, an igniter or a set of sear plates is rarely a reason to replace the grill. A cracked infrared burner is a part swap too, not a new grill. Book your Napoleon visit ## What we are called out for. On Napoleon, most often grill flashback: flames behind the knobs or under the panel. [All problems](https://bbqgrillrepair.center/problems/) Gas or fire at the grill ### Grill Flashback: Flames Behind the Knobs or Under the Panel 6 causes, cheapest first ### Grill Yellow Flame and Soot on the Grates 5 causes, cheapest first ### Grill Low Flame: Burners Stuck at a Weak Blue Line 6 causes, cheapest first ### Grill Igniter Not Sparking or Clicking Weakly 7 causes, cheapest first ### Grill Flare-Ups Every Time Food Hits the Grates 6 causes, cheapest first ### Grill Rotisserie Not Turning or Stalling Under Load 6 causes, cheapest first ## Not a Napoleon? Napoleon is one of 23 grill makes on this site. The other 22 each have a page of their own. [All 23 brands](https://bbqgrillrepair.center/brands/) ## Napoleon grill repair, where we come out. 9 metros, each with its own page. 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What happened? That is the flashback sound Napoleon's manual describes. Turn the burner off and let it cool, and if it happens again or you see cracks in the ceramic, book a visit rather than relighting it. ### Can I cook with charcoal on my Napoleon gas grill? Yes, with Napoleon's charcoal tray. You take out the grids and sear plates over the burners, set the tray in with lump charcoal and light the gas burners under it. ### Why is the regulator on my Napoleon humming? Napoleon says a humming regulator on a hot day is normal and is caused by vibration inside it. Hum together with a weak flame or a gas smell is a different matter and needs a visit. ### Why does my Napoleon only get to low heat on propane? The usual cause is the lighting order. Napoleon asks that every burner knob be off before the tank valve is opened, and that the tank be opened slowly so the pressure can settle. --- **[Read on the site: Napoleon Grill Repair | BBQGrillRepair.center](https://bbqgrillrepair.center/brands/napoleon/)** **[Book a visit with BBQGrillRepair.center](https://bbqgrillrepair.center/schedule/)**